Kathleen Gerard

306 S Johnson St

Mount Olive, North Carolina 28365

919-440- 8082

katgerard@gmail.com

 

Highlights

Ø   Refurbished laptops, desk stations, test stations, and various computer components.

Ø   Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and   maintaining the company network.

Ø   Contributes to team effort by accomplishing related results as needed.

Ø   Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

 

Skills

Proficient in Microsoft tools: Word •Access • PowerPoint • Excel • Publisher

      Web Development tools: •HTML/XML • FrontPage • Macromedia Flash

                  Operating Systems: • Windows 98 • Linux • Windows XP• Hardware Installation and Maintenance

                  Programming Languages: •Pascal • Visual Basic • VBA for Access • SQL

 

Experience

August 2014 – September 2014                               eBRYit                                                         Onslow County, North Carolina

Subcontractor - IT Install Team Member

n     Worked throughout the Onslow County School System. Installed software onto refurbished laptops to include the Antivirus script and imaging any computers that had not been imaged. Took part in the hand out to the student body throughout Onslow covering any mishaps or log in failures.

April 2011 – April 2014                               AT&T                                                                              Goldsboro, North Carolina

DSL Technician- Customer Service

n     Responsible for maintaining the AT&T network. Keeping customers with continuous internet service. Troubleshooting issues when service is down to help restore service in a timely manner.

March 2007 – Feb 2008/Jan 2010 – April 2010          Stevens Healthcare Agency, Inc.                   Jacksonville, North Carolina

Human Resource Director, Administrative Assistant

n     Responsible for hiring of employees. Duties included: Pay roll, billing, training of new employees, all Administrative Assistant duties, running of the main branch of the offices in day to day duties.

March 2006 – Aug 2006/April 2009 – June 2009       Dominos of Surf City                                       Surf City, North Carolina

Shift Manager

n     Supervised approximately 10 day/night shift employees. Duties included: Opening/Closing store, responsible for inventory control, trained phone representatives, trained new employees, provided customer service, and performed account receivable duties.

 

 

Education

2005 - 2007                                    Coastal Carolina Community College                                  Jacksonville, North Carolina

Associate of Applied Science in Information Systems

1990                                                             White Oak High School                                                         Jacksonville, North Carolina

Earned High School Diploma

 

References: Available Upon Request